Privacy Policy
Last Updated: May 12, 2025
Hello Traders (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit hellotraders.lk (the “Website”) or make a purchase. By using the Website, you consent to the practices described in this Privacy Policy.
- Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, billing and shipping address, and payment details when you make a purchase or create an account.
Technical Data: IP address, browser type, operating system, device information, and browsing behavior (e.g., pages visited, time spent on the Website).
Cookies and Tracking: We use cookies and similar technologies to enhance your experience, analyze Website usage, and deliver personalized content. You can manage cookie preferences through your browser settings.
- How We Use Your Information
We use your information to:
Process and fulfill orders, including sending delivering goods and services.
Communicate with you about your account, orders, or customer service inquiries.
Improve the Website and personalize your experience.
Comply with legal obligations, such as tax or fraud prevention requirements.
Send marketing communications, if you have opted in. You may unsubscribe at any time.
- Sharing Your Information
We may share your information with:
Service Providers: Third parties who assist with payment processing, shipping, website hosting, or analytics. These providers are contractually obligated to protect your data.
Legal Authorities: When required by law or to protect our rights, safety, or property.
Business Transfers: In connection with a merger, acquisition, or sale of assets.
- Data Security
We implement reasonable security measures to protect your information. However, no online system is completely secure, and we cannot guarantee absolute security.
You are responsible for keeping your account credentials confidential.
- Your Rights
Depending on your location (e.g., under GDPR for EU residents), you may have the right to access, correct, delete, or restrict the processing of your personal data.
To exercise these rights, contact us at support@hellotraders.lk. We may require identity verification.
- International Data Transfers
Your information may be transferred to and processed in countries outside Sri Lanka, including the United States, where data protection laws may differ. We ensure appropriate safeguards are in place.
- Third-Party Links
The Website may contain links to third-party websites. We are not responsible for their privacy practices, and you should review their policies.
- Children’s Privacy
The Website is not intended for children under 13. We do not knowingly collect personal information from children under 13 without parental consent.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated policy will be posted on the Website with the “Last Updated” date. Your continued use of the Website constitutes acceptance of the updated policy.
- Contact Us
For questions or concerns about this Privacy Policy, please contact us at support@hellotraders.lk.